The relationship between training and workload on the implementation of communication in the phlebotomy process

Phlebotomy is an essential laboratory procedure that requires not only technical skills but also effective communication with patients to ensure accuracy and safety. This study aimed to analyze the relationship between training and workload with the implementation of communication during phlebotomy at Tabanan Regional General Hospital. A cross-sectional correlational design was conducted on 26 laboratory staff selected by total sampling, with data collected through structured questionnaires and analyzed using the Spearman Rank test. The results showed a significant positive correlation between phlebotomy training and communication implementation, with a moderate-to-strong correlation (p = 0.002, r = 0.586), while no significant correlation was found between workload and communication implementation, although the correlation direction was negative and very weak (p = 0.260, r = –0.229). These findings indicate that phlebotomy training enhances communication skills, whereas workload does not significantly influence communication effectiveness, highlighting the importance of continuous training to improve patient safety and service quality in laboratory practice.