Correlation analysis between nutrition service quality and inpatient satisfaction at Benyamin Guluh Hospital, Kolaka Regency

Background: Patient satisfaction becomes one of the criteria for assessing hospital performance. Nutrition is also one of the key factors in supporting patient health, thus nutritional services must be considered to ensure patients remain satisfied with all hospital services. Three indicators of nutritional services regulated in the minimum service standards (MSS) of hospitals are the timeliness of complementary feeding, patient food waste, and the dietary appropriateness given to patients. This study aims to analyze the correlation between the quality of nutrition services and inpatient satisfaction at Benyamin Guluh Hospital, Kolaka Regency.

Methods: This is an analytical study with a cross sectional design involving 67 inpatients as research subjects taken by purposive sampling. Data were collected through interviews using questionnaires and observations using forms, and then analyzed using SPSS with univariate and bivariate analysis.

Results: The chi-square test results obtained values for timeliness complementary feeding p=0.002, accuracy of diet administration p=0.039, and food waste p=0.527.

Conclusion: This study can be concluded that the service indicators of timeliness of food delivery and dietary appropriateness delivery are significantly related to inpatient satisfaction, while food waste is not related to patient satisfaction.