Employer's Evaluation on People with Disability (PWD) Employees in the hospitality Industry: Basis for PWD recruitment and hiring policy

This research looks at what employers think about the benefits and challenges of hiring People with Disability (PWD) as employees. 

The study found that employers generally agreed that PWD employees are good at interacting with customers. They particularly appreciated how sensitive PWD employees are to customers' needs. However, some employers were concerned about delays in service caused by PWD employees. When it came to satisfaction, employers were very happy with the professionalism of PWD employees. In terms of loyalty, employers believed that hiring PWD employees helps build long-term loyalty to the company and they were more likely to rehire PWD employees because of their commitment. Employers also felt that employing PWDs had a positive impact on team morale. Regarding the performance of PWD employees, most employers thought they were active in team activities, but they did not see them contributing much to new ideas or innovations.

The most common benefits of hiring PWD employees were promoting social responsibility and attracting loyal customers. On the other hand, encouraging innovation and adaptability was the least mentioned benefit. As for the challenges, the biggest concerns were technological barriers that limited how effectively PWD employees could assist customers and delays in service. Negative attitudes from PWD employees were the least mentioned challenge.